Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or processed on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (Canada): 5–10 business days
- Expedited Shipping (Canada): 2–5 business days
- International Shipping: 10–21 business days (delivery times may vary by destination)
Free Shipping We offer free standard shipping on orders over $75 within Canada.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
International Shipping We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
Lost or Damaged Packages Roselle Regimen is not responsible for lost or stolen packages. If your order arrives damaged, please contact us at [your email] within 7 days of delivery with photos of the damage, and we will work to resolve the issue.
Contact Us For any shipping-related questions, please reach out to us at our email: support@roselleregimen.com